Frequently Asked Questions

Technical

I’m having trouble with the website, can you help?

If you have any problems using the website, please visit our Technical Support Page, contact us via the “Chat with us!” link on the lower right hand side of the screen, or give us a call at 602-437-6948. We’ll be happy to help you figure it out.

Our site works best with a modern web browser such as Google Chrome.

Shipping

When will my order be shipped?

For orders placed before 2pm Monday-Friday, we will ship all in stock items the same day.

Orders placed after 2pm will be shipped on the following business day.

Orders placed over the weekend will be processed on the following Monday.

How can I track my order?

Shipment tracking information will now appear on the order history page (My Account -> Orders -> View) like this:

You can click the “track” button to see the current carrier status.

You can also always email/call us and we will be happy to look into the status of your order for you.

What happens if an item is out of stock?

While try our best to keep everything available at all times, occasionally we will temporarily run out of something. If that happens, we will notify you about the item has been back ordered and give you a time frame on the expected availability (when possible).

We will still ship out all the in-stock items immediately and then work with our vendors to get you your remaining parts as soon as possible.

What if I can’t wait for that long?

We understand if you can’t wait, so we will give you the option to cancel the item (or entire order) at no charge.

What if I want to use my own shipping account?

At checkout, you will have the option to select “Use Your Shipper Account” as the shipping method.
You will then be prompted for your account number and desired carrier/option.
You will also have an additional notes field available if you need to provide any additional instructions.

General

Do you accept credit cards?

Yes! We use authorize.net to securely process credit card orders. We accept Visa, Mastercard, American Express, and Discover.
For your convenience, we also offer the option of saving a card to your account for future orders.

Why was my credit card declined?

If your credit card is declined, the reason is most likely your Billing Address. Due to security requirements from our payment processor (Authorize.net), the billing address must be an exact match to the address associated with the card (e.g. the address the credit card bill is shipped to).

Sometimes the problem is that the state drop-down is not automatically updated when you enter a zip code, so it may still be set on our default ‘AZ’.

If you are unable to get your card to go through online, please give us a call at 602-437-6948 and we will be happy to take your payment over the phone.

Where are you located?

We are a US company based in Phoenix, Arizona.

Our address is:

4014 E. Broadway Rd. Suite #406
Phoenix, Arizona 85040

When are you open?

Our normal business hours are Monday through Friday, 7am to 4pm (Mountain Standard Time).

How can we get in touch?

You can email us at sales@accesstruckparts.com or give us a call at 602-437-6948.

Do you serve international customers?

Yes! We have customers from around the world (Canada, Mexico, Guatemala, Thailand, etc).
We are happy to serve your water truck part needs world-wide.

Do you offer discounts for bulk orders / resellers?

Yes! We offer discounted rates if you are building multiple water trucks or if you are a water truck parts reseller interested in partnering with us.

What if my question isn’t listed?

Please email or call us and we’ll be happy to help. Maybe you will help us find a new question to add to this list!