Access Truck Parts stands behind every product we sell. It is our intention to make the return process as quick as possible to ensure complete customer satisfaction. To aid in this process, please have the following information at hand before initiating your return:
- Access Truck Parts invoice number.
- Sales order number, or your company PO number.
SUBMITTING YOUR RETURN
Access Truck Parts will issue a Return Materials Authorization (RMA) number and form. The RMA will be valid for 30 days from the date of issue. Returned parts will not be accepted for credit after the RMA expiration date.
Products must meet the following criteria to be eligible for a return:
- Returned within 30 days of original receipt of merchandise.
- Unused and in the same condition that you received it.
- No special order or custom-made parts may be returned.
Parts not included on the RMA form will not be accepted or credited. The purchase price of acceptable parts will be refunded as a credit to your account or credit card. Freight charges are not eligible for credit. Credits for acceptable returned parts will be issued within 30 days of receipt of the part.
The return shipment should be sent to the following address:
Access Truck Parts
4806 S. 40th Street
Phoenix, AZ 85040
Return freight charges are the responsibility of the purchaser.
*20% restocking fee may be charged for returns
due to incorrect orders or general reasons.