Having trouble with our site?

Most issues you may encounter with our website can be solved by updating your browser, refreshing the page, enabling JavaScript, or clearing your browser cache and cookies.

Use a Supported Browser

Many common issues are caused by using an out of date web browser. Please check if your browser is up to date.

We highly recommend using Google Chrome, or Mozilla Firefox for an optimal online experience with us.

Internet Explorer Users: Due to browser incompatibility, many websites are not fully functional in Internet Explorer 10 or earlier. If you are using Internet Explorer 10 or below we recommend upgrading your browser for best results on our website.

Try a Refresh

If you’re having trouble seeing prices after logging in, you probably need to refresh the page. Refreshing the page on your browser tells it to re-check with the web server to make sure it has the latest copy of the page you are viewing. Many times this is all that is needed to fix an issue with viewing or logging into the site. Here are some keyboard shortcuts to force refresh your browser:

Windows: Ctrl + F5
Mac/Apple: Apple + R or Cmd + R
Linux: F5

Alternatively, you can click the refresh button which usually looks like an arrow in the shape of a circle, towards the top of the browser.

Check that JavaScript is Enabled

You need to have JavaScript enabled in your browser to use our site. If you have JavaScript disabled, most of what makes the site work won’t be able to load in your browser.

To determine if your browser support JavaScript (or to get help enabling it), please visit enable-javascript.com.

Note: some ad-blockers and anti-virus browser extensions can sometimes block JavaScript. If you are still having trouble viewing the site, try disabling those extensions then refresh the page to check if that helps the page load correctly. If so, add an exception for accesstruckparts.com to the browser extension/add-on so that our code can execute normally.

Clearing Your Browser Cache

Most of the time, the above steps should fix your issue if completed correctly. If you are still having trouble, the next step would be clearing you browser cache.

Each time you access a page, your browser stores a temporary copy of the files needed to display it. Those temporary files are called the browser cache. If your cache is not updating properly or gets hung up somewhere, you could be viewing an older version of the page. Clearing the cache will force your browser to fetch the page directly from the server again so you will see the most recent version of the page.

Here are instructions for clearing your cache in each browser:

Generally, we do not recommend clearing all your browser cookies as that will affect your experience using other websites. You should be able to select and delete only the cookies and cached items related to our website, however deleting them all will achieve the same result.

More Troubleshooting

If you are still having trouble, here are a few more things you can try:

If you’re using one of the recommended browsers above, try any alternate browser. If it works, then the issue is with your browser settings. Look for troubleshooting tips on your preferred browser’s support documentation.

Try an alternate computer in the same location. If another computer works, then the issue is most likely the settings on the first computer.

Try an alternate location that has a different Internet Service Provider. If it works, the issue is with your local network.

Try browsing on a mobile device like a phone or tablet. If you are still having issues on a mobile phone or other device with mobile data and are connected to WiFi, disconnect from it and try using your cell data network (LTE, 3G, etc.).

If you are still having issues after trying the above solutions (or need help with any of the steps), please don’t hesitate to give us a cal at 602-437-6948 or if possible, chat with us online by clicking the “Chat with us!” icon in the bottom right of our website. We’re happy to help!