Why was my credit card declined?

If your credit card is declined, the reason is most likely your Billing Address. Due to security requirements from our payment processor (), the billing address must be an exact match to the address associated with the card (e.g. the address the credit card bill is shipped to).

International credit card orders will need to be placed with a card from a bank based in the United States. If that’s not possible, we can accept payment via wire transfer.

Sometimes the problem is that the state drop-down is not automatically updated when you enter a zip code, so it may still be set on our default ‘AZ’.

If you are still unable to get your card to go through online, please give us a call at 602-437-6948 and we will be happy to assist you over the phone.