{"id":247631,"date":"2026-10-28T13:24:43","date_gmt":"2026-10-28T20:24:43","guid":{"rendered":"https:\/\/accesstruckparts.com\/?page_id=247631"},"modified":"2026-10-28T13:43:27","modified_gmt":"2026-10-28T20:43:27","slug":"rma","status":"publish","type":"page","link":"https:\/\/accesstruckparts.com\/es\/rma\/","title":{"rendered":"Rma"},"content":{"rendered":"\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form 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var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-btn-bg-color-hover-tertiary: #EBEBEB;--gf-field-img-choice-size: var(--gf-field-img-choice-size-md);--gf-field-img-choice-card-space: var(--gf-field-img-choice-card-space-md);--gf-field-img-choice-check-ind-size: var(--gf-field-img-choice-check-ind-size-md);--gf-field-img-choice-check-ind-icon-size: var(--gf-field-img-choice-check-ind-icon-size-md);--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Return Merchandise Authorization (RMA)<\/h2>\n                            <p class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/es\/wp-json\/wp\/v2\/pages\/247631' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_above description_above validation_above' data-column-layout='fixed'><div id=\"field_2_18\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_above gfield--has-description field_description_above field_validation_above gfield_visibility_visible\"><label id='gfield_label_2_18' class='gfield_label gform-field-label' for='input_2_18'><span class='gform-field-label__text'>Name<\/span><\/label><div class='gfield_description' id='gfield_description_2_18'>This field is for validation purposes and should be left unchanged.<\/div><div class='ginput_container'><input name='input_18' id='input_2_18' type='text' value='' autocomplete='new-password'\/><\/div><\/div><div id=\"field_2_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"ab9527ac\" data-field-span=\"6\"><label id='gfield_label_2_7' class='gfield_label gform-field-label' for='input_2_7'><span class='gform-field-label__text'>Invoice Number<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_2_7' type='text' value='' class='large'    placeholder='e.g. INV-2026-01234' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_4\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"ab9527ac\" data-field-span=\"6\"><label id='gfield_label_2_4' class='gfield_label gform-field-label' for='input_2_4'><span class='gform-field-label__text'>Problem with item<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_4' id='input_2_4' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>--Select problem--<\/option><option value='Incorrect item received' >Incorrect item received<\/option><option value='Defective\/damaged item' >Defective\/damaged item<\/option><option value='No longer needed' >No longer needed<\/option><option value='Other (describe in notes)' >Other (describe in notes)<\/option><\/select><\/div><\/div><div id=\"field_2_8\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"05fe083c\" data-field-span=\"6\"><label id='gfield_label_2_8' class='gfield_label gform-field-label' for='input_2_8'><span class='gform-field-label__text'>Condition of item<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_8' id='input_2_8' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>--Select condition--<\/option><option value='New - in original packaging' >New - in original packaging<\/option><option value='New - not in original packaging' >New - not in original packaging<\/option><option value='Used' >Used<\/option><\/select><\/div><\/div><div id=\"field_2_10\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"05fe083c\" data-field-span=\"6\"><label id='gfield_label_2_10' class='gfield_label gform-field-label' for='input_2_10'><span class='gform-field-label__text'>Item number being returned<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_2_10' type='text' value='' class='large'    placeholder='SKU \/ part number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_11\" class=\"gfield gfield--type-number gfield--input-type-number gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"2949c595\" data-field-span=\"6\"><label id='gfield_label_2_11' class='gfield_label gform-field-label' for='input_2_11'><span class='gform-field-label__text'>Quantity<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_number'><input name='input_11' id='input_2_11' type='number' step='any' min='1' max='250' value='' class='large'    placeholder='1' aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_instruction_2_11\" \/><div class='gfield_description instruction ' id='gfield_instruction_2_11'>Please enter a number from <strong>1<\/strong> to <strong>250<\/strong>.<\/div><\/div><\/div><div data-field-id=\"11\" class=\"spacer gfield\" style=\"grid-column: span 6;\" data-group-id=\"2949c595\"><\/div><div id=\"field_2_12\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"ad9fe3ac\" data-field-span=\"12\"><label id='gfield_label_2_12' class='gfield_label gform-field-label' for='input_2_12'><span class='gform-field-label__text'>Notes \/ further information<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_2_12' class='textarea medium'    placeholder='Any additional information, special circumstances, or description of the issue...' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_2_13\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"e6da6fc5\" data-field-span=\"12\"><h3 class=\"gsection_title\">Customer information<\/h3><\/div><div id=\"field_2_14\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"c0a78663\" data-field-span=\"6\"><label id='gfield_label_2_14' class='gfield_label gform-field-label' for='input_2_14'><span class='gform-field-label__text'>Customer name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_2_14' type='text' value='' class='large'    placeholder='Full name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_2_15\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"c0a78663\" data-field-span=\"6\"><label id='gfield_label_2_15' class='gfield_label gform-field-label' for='input_2_15'><span class='gform-field-label__text'>Customer email<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_15' id='input_2_15' type='email' value='' class='large'   placeholder='name@example.com' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><fieldset id=\"field_2_16\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-formatted gfield--width-half field_sublabel_hidden_label gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"c7a7276e\" data-field-span=\"6\"><legend id='gfield_label_2_16' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Customer phone number<\/span><\/legend><div class='ginput_container ginput_container_phone'>\n\t\t\t<div class=\"gform-phone\">\n\t\t\t\t<div class=\"gform-phone__input-wrapper\">\n\t\t\t\t\t<span class=\"ginput_country-selector_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<button type=\"button\" id=\"country_selector_button_16\" class=\"gform-phone__country-selector gform-theme-button gform-theme-button--tertiary\" aria-haspopup=\"listbox\" aria-expanded=\"false\" aria-controls=\"gform_phone_dropdown_6ae8e5c230b85\" aria-label=\"Select country\"  >\n\t\t\t\t\t\t\t<span class=\"gform-phone__flag-icon gform-phone__flag-icon--us\"><\/span>\n\t\t\t\t\t\t\t<span class=\"gform-phone__dial-code\"><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<label for='country_selector_button_16' id='country_selector_button_16_label' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Country<\/label>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"ginput_phone_container\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<input type=\"tel\" class=\"gform-phone__input\" id=\"input_2_16_visible\" name=\"\" autocomplete=\"tel\" value=\"\"    aria-invalid=\"false\"  >\n\t\t\t\t\t\t<label for='input_2_16_visible' id='input_2_16_visible_label' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Phone Number<\/label>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"gform-phone__dropdown gform-phone__dropdown--hidden\" role=\"listbox\" id=\"gform_phone_dropdown_6ae8e5c230b85\" tabindex=\"-1\">\n\t\t\t\t\t<div class=\"gform-phone__search-wrapper\">\n\t\t\t\t\t\t<input type=\"text\" class=\"gform-phone__search\" placeholder=\"Search countries\" aria-label=\"Search for a country\" aria-controls=\"gform_phone_dropdown_6ae8e5c230b85_list\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<ul class=\"gform-phone__country-list gform-ul-reset\" id=\"gform_phone_dropdown_6ae8e5c230b85_list\" role=\"listbox\" aria-label=\"Country list\">\n\t\t\t\t\t\t<!-- Country items will be populated by JavaScript -->\n\t\t\t\t\t<\/ul>\n\t\t\t\t\t<div class=\"gform-phone__aria-live-search-status\" aria-live=\"polite\" aria-atomic=\"true\" style=\"position: absolute; width: 1px; height: 1px; margin: -1px; border: 0; padding: 0; overflow: hidden; clip: rect(0, 0, 0, 0); clip-path: inset(50%); white-space: nowrap;\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"gform-phone__aria-live\" aria-live=\"polite\" aria-atomic=\"true\" style=\"position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0 0 0 0); clip-path: inset(50%); border: 0; white-space: nowrap;\"><\/div>\n\t\t\t<\/div><input name='input_16' id='input_2_16' type='hidden' value='' class='large' data-phone-format='formatted' data-default-country='us' data-show-country-code='false'  aria-invalid=\"false\" \/><\/div><\/fieldset><div id=\"field_2_17\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible\" data-group-id=\"c7a7276e\" data-field-span=\"6\"><label id='gfield_label_2_17' class='gfield_label gform-field-label' for='input_2_17'><span class='gform-field-label__text'>Desired solution<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_17' id='input_2_17' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>--Select solution--<\/option><option value='Refund' >Refund<\/option><option value='Replacement' >Replacement<\/option><option value='Warranty claim' >Warranty claim<\/option><\/select><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_2' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Submit return request<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_2' id='gform_theme_2' value='orbital' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_2' id='gform_style_settings_2' 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